Ticketing & queues
Every request, in the right hands.
Cases arrive from your channels, land in a queue and are assigned by rules you set. Each case is linked to its account, contact and order, so nobody asks a customer to repeat themselves.
SLAs & business hours
Clocks that know when you are open.
SLA targets run on your business-hours calendar. They pause when you are waiting on the customer and resume when they reply.
Escalations
Late replies never go quiet.
When a target is at risk, Valkr escalates to the queue lead, reassigns, or starts any workflow you choose, and records why.
Stop configuring.
Start operating.
The CRM an agency would build for you, generated from the business you already have.